Workforce Solutions Rural Capital Area has established a procedure to resolve any complaint alleging a violation of the WIOA, TANF/Choices, Child Care Services, Supplemental Nutrition Assistance Program Employment and Training, or any other complaints arising in connection with a WIOA Title I-funded program/activity or a Workfirst program/activity operated by our contractor. If you have a complaint concerning one of these programs, you may submit your written complaint within 15 days of the date of occurrence to:For complaints concerning Child Care Services, contact
Lynn Payne, Equal Opportunity Officer/504 Coordinator
1101 Arrow Point Drive, Suite 203
Cedar Park, TX 78613
(512) 260-1937 • 1-800-735-2988 (Voice Relay Texas) • 1-800-735-2989 (TDD)
Sam Greenlees, Equal Opportunity Officer/504 Coordinator
1001 W. Buchanan Drive, Suite 1
Burnet, TX 78611
(512) 756-6769 · 1-800-735-2988 (Voice Relay Texas) · 1-800-735-2989 (TDD)
It is your right to file a complaint and you cannot be penalized for filing a complaint.
After your complaint has been received, the EO Officer will notify you in writing of the next step in the complaint procedure. As long as you wish to pursue your complaint the EO Officer will follow the steps described in our Complaint Procedure. You should study the Complaint Procedure carefully, and if you feel the steps are not being followed you may contact:
Al Lopez, Equal Opportunity Officer/504 Coordinator, Rural Capital Area Workforce Development Board, Inc.
P.O. Box 5279
Round Rock, TX 78664
(512) 244-7966 · 1-800-735-2988 (Voice Relay Texas) · 1-800-735-2989 (TDD)
The Board EO Officer will assist you with any problem you may have experienced in pursuing your complaint. If you have any questions about the operation of the Complaint Procedure or you feel the Contractor's EO Officer and/or the Board's EO Officer are not providing you with enough help, you may contact:
Texas Workforce Commission, Administration Division, Equal Opportunity Department
101 E. 15th Street, Suite 220
Austin, Texas 78778-0001
(512) 463-2400 · 1-800-735-2988 (Voice Relay Texas) · 1-800-735-2989 (TDD)
EQUAL OPPORTUNITY IS THE LAW
It is against the law for this recipient of Federal financial assistance to discriminate on the following bases: against any individual in the United States, on the basis of race, color, religion, sex, national origin, age, disability, political affiliation or belief; and against any beneficiary of programs financially assisted Title I of the Workforce Innovation and Opportunity Act (WIOA), on the basis of the beneficiary's citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or his or her participation in any WIOA Title I-financially assisted program or activity. The recipient must not discriminate in any of the following areas:
- deciding who will be admitted, or have access, to any WIOA Title I-financially assisted program or activity;
- providing opportunities in, or treating any person with regard to, such a program or activity; or
- making employment decisions in the administration of, or in connection with, such a program or activity.
WHAT TO DO IF YOU BELIEVE YOU HAVE EXPERIENCED DISCRIMINATION
If you think that you have been subjected to discrimination under a WIOA Title I-federally assisted program or activity, you may file a complaint within 180 days from the date of the alleged violation with either:
- the recipient's Equal Opportunity Officer (or the person whom the recipient has designated for this purpose); or
- the Director, Civil Rights Center (CRC), U.S. Department of Labor, 200 Constitution Avenue NW, Room N-4123, Washington, DC 20210.
If you file your complaint with the recipient, you must wait either until the recipient issues a written Notice of Final Action, or until 90 days have passed (whichever is sooner), before filing with the Civil Rights Center (see address above).
If the recipient does not give you a written Notice of Final Action within 90 days of the day on which you filed your complaint, you do not have to wait for the recipient to issue that Notice before filing a complaint with CRC. However, you must file your CRC complaint within 30 days of the 90-day deadline (in other words, within 120 days after the day on which you filed your complaint with the recipient).
If the recipient does give you a written Notice of Final Action on your complaint, but you are dissatisfied with the decision or resolution, you may file a complaint with CRC. You must file your CRC complaint within 30 days of the date on which you received the Notice of Final Action.